Loyalty Program Terms and Conditions


†TERMS AND CONDITIONS
    A 4Life® Loyalty Program order is an order placed on automatic shipment that meets the terms and conditions outlined below.

  • This Loyalty Program is applicable to all 4Life Preferred Customers or distributors registered in Singapore only. This program is non-transferable.
  • Preferred Customers or distributors must maintain a minimum monthly Loyalty Program order of 100 LP to earn Product Credits.
  • Distributors and Preferred Customers who participate in the Loyalty Program earn 15% back in Products Credits to redeem for the products of their choice.
  • A maximum of 75 LP in Product Credits can be earned each month.
  • Product Credits never expire, as long as you have an active account.
  • Preferred Customers or distributors must maintain a monthly 125 LP Loyalty Program order for two months to receive the bonus product of the month.
  • Preferred Customers or distributors can choose a shipping day from the 1st through the 20th day of the month.
  • IMPORTANT – Loyalty Program orders placed via email, fax or over-the-counter must be made no later than 20th of every month. If 20th falls on a Sunday or Public Holiday, then the last business day before 20th shall be the last Loyalty order date and the orders must be placed during business hours only.
  • Loyalty Program orders can be changed up to the day before the monthly ship date.
  • Loyalty Program orders can only be placed once a month in a single receipt.
  • Loyalty Program orders must ship to earn Product Credits. Product Credits will be deducted for a Loyalty Program order that is returned.
  • New Preferred Customers earn Product Credits on all orders placed during the first month of product purchases (subject to the defined limits), as long as the new Preferred Customer or distributor is enrolled in the Loyalty Program by the end of the following month. After the first month of purchases, Product Credits will only be earned on Loyalty Program orders.
  • Existing Preferred Customers or distributors may begin to redeem Product Credits 60 days after their first Loyalty Program order ships.
  • New Preferred Customers or distributors who enroll in the Loyalty Program may begin to redeem Product Credits 60 days after their first 4Life product order ships.
  • Product Credits have no cash redemption value and are non-transferable.
  • Product Credits can only be redeemed for single-unit LP products.
  • Product Credits may be redeemed through the 4Life Business app, on your 4Life account at singapore.4life.com, by calling Customer Service at 67352988 or visit 4Life Singapore Office.
  • Product Credit redemptions are only shipped with the next Loyalty Program order and cannot be returned or exchanged.
  • A SGD6 redemption fee (GST included) for each redemption order applies.
  • An additional SGD3 surcharge applies to each product redeemed for Tea4Life™, enummi® Intensive Body Lotion, enummi® Toothpaste.
  • An additional SGD7.50 surcharge applies to each product redeemed for RioVida Burst® and RioVida Stix™.
  • An additional SGD15 surcharge applies to each product redeemed for NutraStart® Chocolate, Pro-TF® and RioVida® Juice.
  • Bonus and redemption product orders worth SGD214 (including 7% GST in wholesale value) and above are subjected to GST based on product wholesale price.
  • Products redeemed through Product Credits have no LP.
  • Bonus Product of the Month is selected by 4Life and will be shipped with the next Loyalty Program order while you remain an active participant in the program. Bonus Product of the Month has no LP, cannot be returned or exchanged for a different product.
  • Loyalty Program order cannot be made online (online shopping).
  • Loyalty Program orders can be deferred up to two months at a time.
  • You may cancel Loyalty Program participation at any time using the 4Life Business app, on your 4Life account at singapore.4life.com, or by calling Customer Service at 67352988.
  • 4Life reserves the right to change, amend, alter or discontinue any of the above Terms and Conditions without any prior notice.